MONTIQUE CLOTHING’S RETURNS POLICY
You are welcome to return any full price item(s) to Montique within 14 days of your parcel being received. Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached. Montique Clothing does not cover the shipping cost for returning an item. We recommend using a traceable service to reduce the risk of lost parcels.
Due to hygiene reasons we do not accept returns for earrings.
Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.
Returns to Montique Clothing are for items purchased via the website only. Our concession stores cannot accept any returns to the stores.
FULL PRICE ITEMS
All full priced items are eligible for a refund or credit note if item(s) are returned in the post to us within 14 days of receiving the item(s). The total amount refunded or credited will be minus original shipping charges.
Due to hygiene reasons we do not accept returns for earrings or hair accessories/headbands/fascinators.
Refunds are reversed onto the form of payment used for the order, i.e. credit card, Afterpay account or credit note. Store
credits are valid for 12 months from the date of issue.
Shipping costs of returning an item is the responsibility of the customer.
Due to the limited nature of our pieces, we currently cannot facilitate exchanges. If you would like to return your item for another size or style, please lodge your request for a credit note to make a new purchase. If you need your item urgently, please contact email@example.com and we will do our best to assist you.
Unsure of what size to purchase or have questions about a garment? Our Customer Service Team is on hand to assist.
Contact firstname.lastname@example.org or 0444 580 111.
Sale items are products that have a reduced price. These items are FINAL SALE and cannot be returned for a refund unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.
WELCOME OR VIP DISCOUNT
Full priced item(s) purchased with the Montique welcome or VIP code are eligible for the same returns conditions as full-priced goods. The Montique welcome and VIP code can not be used in conjunction with any other promotion.
Promotional sale products are full price products discounted during a period of time. All products purchased during a promotional sale can be returned for a credit note. All credit notes will expire 12 months after the activation date.
Credit notes cannot be used in the David Jones & Myer concession stores.
Our quality control team at Montique Clothing ensures high standards and procedures to ensure every garment is checked before dispatching it. In the unlikely chance that you believe your garment is faulty, or you have received the incorrect item, please contact us as soon as possible. For any email correspondence, please include a photo of the fault so our team can assess it. You can send an email to email@example.com or text 0444 580 111.
If we at Montique Clothing deem the garment as faulty, we are able to provide a replacement, repair or refund. For minor faults, we offer a repair or replacement within a reasonable time. If there is a major fault that cannot be repaired or replaced, then we are able to provide a refund. In the case where the faulty garment needs to be returned back to us, we provide free return shipping. This is in accordance with Australian Consumer Law.
Goods that are damaged as a result of wear and tear are not considered to be faulty.
Please note that we can refuse a repair, replace or refund if we find that:
- The garment has no reasonable fault
- The damage or fault has been caused by customer misuse, fair wear and tear or failure to follow cleaning instructions
- You purchased the garment understanding it was flawed or faulty at the time of purchase
- There has been a substantial amount of time between the purchase date and the acknowledgement of fault
Returns must be sent back to us within 14 days of receipt. Items returned to us after this period will not be accepted and will be sent back to you.
ORDER CANCELLATIONS OR CHANGE OF ORDERS
Once your order is completed and confirmed via email, it is instantly sent to our dispatch system to pack your items and ship them to you as soon as possible. This leaves a fairly short window in which we can cancel, change, amend or remove items from your order.
We are unable to swap items on a completed order. If you need to cancel, change the shipping address or amend or remove items from your order please contact the Customer Service team as soon as possible. We cannot guarantee it will be possible to honour your request, however if you contact us within 12 hours of placing your order we will endeavour to amend your order where possible. If an order is returned back to us due to an incorrect or incomplete address, we will need to contact you to process a new shipping fee for re-delivery.
Any orders that you may want to cancel once dispatched need to be returned at your own expense. If you choose to cancel, shipping fees are non-refundable once the order is sent out.
AFTERPAY OR ZIP PAYMENTS
All full priced goods purchased via Afterpay or Zip are also eligible to be returned for a refund or credit note. If a refund has been requested, any remaining scheduled payments will be adjusted/cancelled, and any completed instalments will be refunded to you by the payment platform minus original shipping charges. If a credit note has been requested, your original payment schedule with the payment platform will continue until all instalments are completed.
Items purchased during a promotional sale where a discount has been applied at checkout (manually or automatically), can only be returned for an online store credit (valid for 12 months).
All sale or outlet items are final sale unless deemed faulty by our Customer Care Team, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.
Faulty refunds will be processed to your original chosen payment platform and any scheduled payments will automatically be adjusted/cancelled accordingly.
Shipping costs of returning an item is the responsibility of the customer.
Gift cards cannot be refunded. Please note that any gift cards purchased in or delivered to an address in NSW from 31 March 2018, or in SA from 10 December 2018 will expire three years after the date of activation.
HOW TO LODGE A RETURN
Your item(s) can be returned within 14 days of receipt, provided they are unworn, with all tags attached and in their original condition.
Your return request must meet the guidelines outlined above. Montique Clothing reserves the right to deny the return if the item(s) fail to meet our return policy requirements, which is in keeping with Fair Trading laws.
HOW TO SUBMIT A RETURN REQUEST
If you have an account with us you can initiate a return through your account profile.
Submit a return request Click the profile icon in the store's navigation, or go to the refund
policy or a returns page, and then request a return.
Log in to your account:
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- lick the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to
- Select a return reason and add a note for the customer service team.
- Click Request return.
If your return request is approved please note all costs are the responsibly of the customer, unless faulty or not the item
you ordered. After the product is returned, you receive a refund.
If you wish to setup an account with us you can do so here.
Still Have Questions About Returning your Order?
Email firstname.lastname@example.org or call 0444 580 111.
Customer Care is available from Monday - Friday, 9am - 5pm AEST.