Terms & Conditions
By visiting or making a purchase at www.montiqueclothing.com or www.montiqueclothing.com.au you are accepting and consenting to these TOS. We may modify the TOS from time to time, and your continued use of this site following such changes shall signify your agreement to be bound by the modified TOS.
Please read the TOS and check back often. If you do not agree to any change to the TOS, then you must immediately stop using the site.
ELIGIBILITY OF PURCHASE
The purchase of Montique merchandise is strictly limited to parties who can lawfully enter into and form contracts on the Site.
In order to make purchases through the Site, you will be requested to register and provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.
The Site is available only to individuals and others who meet the Montique terms of eligibility, who have been issued a valid credit card by a bank acceptable to Montique, whose applications are acceptable to Montique and who have authorised Montique to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase. Purchases made on the site are for personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. Montique reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
Moreover, by making an offer to purchase merchandise, you expressly authorise us to perform credit checks and, where Montique feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time.
All orders are subject to availability. Products for sale are in stock and available for dispatch from our online store. Montique strives to fulfil all orders, however in the case an order cannot be fulfilled you will be notified within 48 hours.
When you place a Montique order you enter into a sales contact, if you wish to cancel you are liable for any shipping and handling charges incurred by Montique. The completion of the contract between you and Montique is finalised once we dispatch the goods to you.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out above.
Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Once your order is complete it’s instantly sent to our dispatch system to begin picking your items and getting them shipped to you as soon as possible. This leaves a fairly short window in which we can cancel, change or remove items from your order.
We are unable to swap items on a completed order, but items can be removed prior to shipping providing you contact us within 12 hours of placing your order.
If you need to cancel, change the shipping address or remove items from your order please contact the Customer Service team as soon as possible. We cannot guarantee it will be possible to reach your order in time, however if you contact us within 12 hours of placing your order we will endeavour to amend your order as per your request. If an order is returned back to us due to an incorrect or incomplete address, we will need to contact you to process a new shipping fee for re-delivery.
Any orders that you may want to cancel once dispatched need to be returned at your own expense. If you choose to cancel once it has been sent out, shipping fees are non-refundable.
We at Montique value your right to privacy. We have developed Privacy Procedures for the collection and storage of personal information that comply with Privacy Legislation in Australia.
The information collected is protected from unauthorised access, loss, misuse, disclosure or alteration. We do not provide or sell personal information to other organisations.
We take care to ensure that the personal information you give us on our website is protected.
You may be able to access external websites by clicking on links we have provided. These websites are not subject to our privacy standards, policies and procedures. You will need to contact or review these websites directly to ascertain their privacy standards, policies and procedures.
If you have any questions regarding our Privacy Procedures, please contact us either by email email@example.com or call us on +61 0444 580 111.
We are committed to employing ethical business practices and acting with integrity towards our customers.
When you submit your personal information using the Sign Up Form, all information is retained solely for our internal records. Where customers agree to being contacted, this information is utilised to send relevant information, and to assist our understanding of our customers’ preferences and product requirements.
When you visit the Montique website, information is collected relating to some aspects of your visit. This information cannot be used to identify an individual and is used only to provide us with an understanding of how users interact with the website. This information includes web pages viewed; the amount of time spent viewing the site; the type of browser; a visitor’s country of origin.
Prices shown on the site are in AUD$ and are inclusive of GST.
All prices and offers remain valid as advertised from time to time. The AUD$ price of a product displayed on the website at the time the order is accepted will be honoured.
Montique Payment can be made by Visa, Mastercard, Paypal, Humm or Afterpay. Payment will be debited and cleared from your account upon receipt of your order by Montique. You confirm that the account that is being used is yours. All account holders are subject to validation checks and authorisation by the account issuer.
If the issuer of your payment refuses to authorise payment to Montique, we will not be liable for any delay or non-delivery.
We take all reasonable care to make our site is as secure as we can make it. All transactions on this site are processed using SecurePay's Payment Servers, a secure online payment gateway that encrypts your account (card) details in a secure host environment.
To help ensure that your shopping experience is safe, simple and secure Montique customers account information is never openly stored within the SecurePay System.
Transaction data is stored with a truncated PAN-- an abbreviated version of the credit card number --so that merchants can still distinguish transactions, while account (card) details are never stored.
Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.
Afterpay is a service that allows flexible payment plans for online purchases. Shop the pieces you want now and pay it off in four equal payments over 8 weeks.
To use Afterpay you must:
- Have an Australian residential address
- Pay with a credit or debit card
- Be over 18 years old
Using Afterpay for the 1st time
- Add garments to your shopping bag to the maximum of $1000
- Choose Afterpay as your payment method at checkout
- You will be prompted to create an Afterpay Account and confirm and pay the first of four instalments up front
- Funds for the first payment made using Afterpay must be available on your credit or debit card at the time of checkout. (First payment will not occur until 14 days after checking out.)
- If you wish to return your purchase partially or in full please adhere to our online returns and exchanges process. Should your order be eligible for a return your initial payment will be refunded and the remainder (3 payments) will be cancelled at no charge.
- If you fail to make a payment you will be charged a late fee of $7 by Afterpay which is non-refundable. Further each week you fail to pay after the initial $7 late fee an incremental $10 late fee will apply for each week the payment is overdue.
- All sale items purchased on AfterPay will be store credited or exchanged as per our Shipping + Returns policy. Therefore the payments will continue as per schedule and a store credit will be emailed to you.
If you are unsure or have further questions please visit the Afterpay Website.
We have partnered with Zip Pay to offer flexible and secure payment options that allow you to buy and enjoy your new clothing now and pay later. It is quick and easy to use.
How Does Zip Pay work?
- Step 1 Select Zip Pay at the checkout and simply complete a quick application and get a decision in seconds.
- Step 2 Use your Zip Pay balance to pay for your goods and receive them straight away.
- Step 3 Schedule repayments to suit your lifestyle with weekly, fortnightly, monthly or one-off payments.
Shop better, faster, smarter online.
To use Zip you must:
- Must be an Australian citizen or permanent resident
- Must be 18 years or older
- Must be employed, earning at least $300 per week
At the end of each month, you can choose to pay off your balance in full or make a partial payment that suits your budget (note: there is a minimum repayment amount of $40 per month). A monthly service fee of $6 applies but this fee is waived if you pay your balance in full by your due date.
To ensure you never miss a payment, just log into Zip Pay and set up a direct debit to make automatic repayments. You must pay the minimum of $40.00 each month and payments can also be paid online by debit card, credit card or BPAY.
If you wish to return your item(s) simply place your return by following our normal process and you will be refunded to your Zip Pay.
Zip pay is only valid for use online, not in Montique stores.
You can contact Zip Pay directly if you have more questions
Phone: 02 8294 2345
For full terms and conditions please visit https://zip.co/
INSURANCE AND DELIVERY
Montique insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Montique and transfer of responsibility in the same way.
All sale or outlet items are FINAL SALE and cannot be returned unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.
Full priced item(s) purchased with the Montique welcome or VIP code are eligible for the same returns conditions as full-priced goods. The Montique welcome and VIP code can not be used in conjunction with any other promotion.
IMPORTANT PRE-ORDER INFORMATION:
Any item marked as a pre-order item is not in stock and although we make every effort to provide an accurate date, it is an approximate date only and may be slightly early or late. You will receive an email confirmation when your pre-order item is shipped.
FREE STANDARD POSTAGE Australia wide delivery for orders over $299!
You will receive a shipping confirmation email as soon as your order leaves Montique
• Standard shipping is $9.95
• Express shipping is $16.00
• Same day delivery pricing is available in selected Sydney suburbs and is flat rate of $20.00.
• All orders over $299 within Australia will receive free standard shipping.
• For standard shipping please allow 2-7 working days to receive your delivery.
• For express shipping please allow 2-5 working days to receive your delivery.
• Credit Notes do not cover your shipping cost unless your order is over $299.
• Please note that during busy promotional and sale periods some order dispatches may be delayed due to the additional volume.
• These delivery dates and times are our best estimate only and we are not liable for any loss due to unforeseeable delay in delivery.
• Orders are shipped from Sydney, Australia. In some instances they may be shipped from a different location in Australia.
• We must have correct and complete addresses, including a company name where necessary, and at least one contact telephone number.
Montique happily ships to most international destinations. For delivery international shipping the following applies;
• Orders to New Zealand are charged at a flat rate of $29.95
• Orders are shipped from Sydney, Australia. In some instances they may be shipped from a different location in Australia.
• To guarantee delivery it is best to send your parcel to your office or somewhere where there will be someone to receive it between 9am - 5pm. If there is no one at the delivery address your order is placed in a safe place outside your address unless specified otherwise. For some international countries, customs will require you to collect it from a collection point and a card will be left for further information. Any custom duties are charged to you upon delivery or collection.
• We must have correct and complete addresses, including a company name where necessary, and at least one contact telephone number
• Duties and taxes will be charged to the receiver upon delivery.
• We are not responsible for any duties or taxes and any re-delivery requires a new shipping fee.
• Montique may in certain cases contact you to provide validation of shipping address and your credit card details.
Please feel free to contact us if you have any international shipping queries.
Please note that during busy promotional and sale periods some order dispatches may be delayed due to the additional volume.
ONLINE PURCHASES RETURN CONDITIONS
Items that are returned must be:
- Returned within 14 days (inclusive) from the tracked date of delivery
- Unused and unworn
- In their original condition without damage or alteration
- With the Montique tags still attached
- Returned with proof of purchase, a corresponding order number or receipt
For hygiene reasons, earrings and face masks cannot be returned unless deemed faulty by Montique.
WE DO NOT ACCEPT RETURNS FOR SALE OR FINAL SALE ITEM(S)
If you are not able to comply with these requirements, Montique Clothing reserves the right to refuse a refund on item(s). Montique Clothing will not accept a bank statement as proof of purchase.
To return a garment, postage must be paid by the customer. We do not provide return postage unless you have received the incorrect item or the garment is deemed faulty. For faulty or incorrectly received items, we offer free return shipping at our discretion.
If you wish to return any item(s) you have purchased online, you must return the item(s) via post to our online store address.
Store purchases cannot be returned or refunded online and vice versa.
Original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) are faulty or not as ordered. In this instance, please contact customer service via firstname.lastname@example.org or 0444 580 111 and we will endeavour to assist you.
HOW TO LODGE A RETURN
Your item(s) can be returned within 14 days of receipt, provided they are unworn, with all tags attached and in their original condition.
Your return request must meet the guidelines outlined above. Montique Clothing reserves the right to deny the return if the item(s) fail to meet our return policy requirements, which is in keeping with Fair Trading laws.
Please return your item(s) with our returns form and post to PO BOX 191 ROSEBERY NSW 2023.
IMPORTANT PRE-ORDER INFORMATION:
Any item marked as a pre-order item is not in stock and although we make every effort to provide an accurate date, it is an approximate date only and may be slightly early or late. You will receive an email confirmation when your pre-order item is shipped. All pre-orders are final and are not able to be refunded before dispatch.
Our quality control team at Montique Clothing ensures high standards and procedures to ensure every garment is checked before dispatching it. In the unlikely chance that you believe your garment is faulty, or you have received the incorrect item, please contact us as soon as possible. For any email correspondence, please include a photo of the fault so our team can assess it. You can send an email to email@example.com or text 0444 580 111.
If we at Montique Clothing deem the garment as faulty, we are able to provide a replacement, repair or refund. For minor faults, we offer a repair or replacement within a reasonable time. If there is a major fault that cannot be repaired or replaced, then we are able to provide a refund. In the case where the faulty garment needs to be returned back to us, we provide free return shipping. This is in accordance with Australian Consumer Law.
Goods that are damaged as a result of wear and tear are not considered to be faulty.
Please note that we can refuse a repair, replace or refund if we find that:
- The garment has no reasonable fault
- The damage or fault has been caused by customer misuse, fair wear and tear or failure to follow cleaning instructions
- You purchased the garment understanding it was flawed or faulty at the time of purchase
- There has been a substantial amount of time between the purchase date and the acknowledgement of fault
Returns must be sent back to us within 14 days of receipt. Items returned to us after this period will not be accepted and will be sent back to you.
In addition to the Intellectual property rights mentioned above, Content is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Montique tries to ensure that the information on this site is accurate and complete.
Montique does not warrant that the functional aspects of the Web Site or Montique Content will be error free or that this Web Site, Montique content or the server that makes it available are free of viruses or other harmful components. If your use of this Web Site, or Montique Content results in the need for servicing or replacing property, material, equipment or data, Montique is not responsible for those costs. Without limiting the foregoing, everything on the Web Site is provided to you "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED.
Montique reserves the right to withdraw, temporarily or permanently, any Content from this Site at any time and for any reason. Removal may be immediate and without notice. You confirm that Montique is not liable to you or any third party for any such withdrawal.
NO COMMERCIAL USE
This site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this site. You may not use this site, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.
You use this site at your sole risk. You agree that you will be personally responsible for your use of this site and for all of your communication and activity on this site. We reserve the right to deny you access to this site, or any part of this site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this site on a temporary or permanent basis and any decision to do so is final.
We may include hyperlinks on this Site to other websites or resources operated by parties other than Montique, including advertisers. Montique has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
While Montique will use reasonable endeavours to verify the accuracy of any information it places on the Site, it makes no warranties, whether express or implied in relation to its accuracy. This Site is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to this Site, or any transaction that may be conducted on or through this Site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
You agree that, except for death and personal injury arising from our negligence, We will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case whether or not such losses were incurred by that party arising out of or in connection with the provisions of any matter under the TOS.
Nothing in these TOS shall limit your rights as a consumer under Australian law.
The TOS together with all our policies and procedures will be governed by and construed in accordance with Australian law and you irrevocably submit to the exclusive jurisdiction of the courts of Australia.